Find answers to your frequently asked questions in this section. If you do not find an answer to your particular inquiry, contact us.

Account information
Receiving DUPLICATE emails
Activating your account (verify your email and retrieve lost activation email
Why do I have to activate my account (Double Opt-In)
I lost the activation email - what do I do now?
I am trying to remove my email. What can I do?

Logging in
I can't login in. When I type in my username and password correctly and press the submit button, I am brought back to the Login box. What is wrong?
Did you forget your username and/or password?
What if I do this, what happens then?
How do I do this?

My profile
How do I modify my profile?
What do "my preferences" mean?
How do I change my preferences?
How do I post a photo?
How do I search for other members?

Private Messages
Refer to the Mini-FAQ's in the Private Messages section of the Member Area (requires login)

Friends
Refer to the Mini-FAQ's in the Friends section of the Member Area (requires login)

Account information
Receiving DUPLICATE emails, what can you do and WHY?
Check first who is the SENDER. If the other email is sent by GOOGLE GROUPS it is a legitimate EuroCircle email as we have had problems with AOL, VERIZON and a couple of other email providers who tend to block all community website emails (inc. activation emails!). Theo created a "back-up" list which has some (but not all EC emails per city) on it. You can send us at info@eurocircle.com an email to request to REMOVE your email from google groups (please tell the CITY and email). Also, it is possible you yourself have added several different emails to the system or have forwarded your emails (suprisingly often it is the user that is wrong, no the computer). If this is the case use the REMOVE ME feature to remove all the uncessary emails - scroll down to see how.

It is also good to keep in mind we have a specific feature for contact us at the bottom of each page. And check under My Account - preferences - you can control whether you receive any emails from EuroCircle - site (that does not mean google groups) at all. Just UNcheck the box for " I would like EuroCircle to send me EuroCircle newsletters and announcements" - and the only emails you receive are the Googlegroup emails if you are receiving those as well.

Why do I have to activate my account (Double Opt-In)
A double opt-in process gathers emails from our members, but rather than add them immediately to EuroCircle list we choose to hold those email addresses and send a secondary email to all of you requiring a response to opt-in to our list. It ensures YOU are the one who added your email to our membership list since you will have to activate your account by clicking the link in your second email (activation email) within 10 days of the initial submission.

Downfall: They say that those who use double opt-in as a method of building their email list lose about 40-60% of those people who initially signed up.
Positives: A double opt-in confirms without a doubt that our subscribers have requested to hear from EuroCircle, suggesting you are truly interested in being a member. Since it requires an extra step to opt-in to our newsletter, we know that our database list is comprised of people who truly want to be there. Nobody else can add your name since YOU have to activate your account from YOUR email.

I lost the activation email - what do I do now?
You can ask the site to send you a new activation (lost activation email) at the login page if no more than 10 days has passed after you received the original activation email. After that point EuroCircle will delete non-active accounts and all these members have to register again. Retrieve lost activation email here!

I am trying to remove my email. What can I do?
1. Go directly to eurocircle.com/memberarea/remove/index.php to remove your email OR
2. for registered members who have valid username and password: To unsubscribe from EuroCircle Mailing List only, login to our site and go to preferences (under Member Area - My Account - Preferences) and deselect option to receive newsletter and announcements. This option will allow you to use all member features but you will not receive our emails regarding events etc. If you want to permanently remove your email from www.EuroCircle.com, login and go to "Member Area - My Account - Remove Me". eurocircle.com/memberarea/remove/index.php

REMOVING DOES NOT WORK:

1. Your email might be on the googlegroups mailing list (especially if it is aol, verizon etc) which is our backup mailing list. Email to info@eurocircle.com and tell us to check if your email is on "city name" googlegroups list and remove it manually. Those lists are by CITY so it is important you tell us the city.

2. Try forgot username/password retrieval and it says your emails is NOT in the EuroCircle database, yet you ARE receiving emails? Well, that email may not be in the system but maybe you are forwarding from some other email. Try that!

For the "old" members (who have registered before June 1 2005 but not used the site after that)or the people who are on the mailing list only without any member priviledges (have no username and password), to unsubscribe from EuroCircle Mailing List go to eurocircle.com/events/signmeup/remove/unsubscribe.php

If you are still having problems, you can do two things; 1. Send us an email via eurocircle.com/contactus or 2. call Kaisa at 212-721-6190, to remove your email manually.

Logging In
I can't login in. When I type in my username and password correctly and press the submit button, I am brought back to the Login box. What is wrong?
It is mainly Microsoft Internet Explorer 6.0 users who have this problem. Most sites use COOKIES to store your login session.

Your PRIVACY settings, when set at a high level, may prevent those cookies (=cookies have to be enabled) from being accepted (more details by browser below). In other words, your cookies need to enabled.

In addition, your computer's individual TIME SETTINGS (usually under Start button - control panel - clock) has to be set for the correct time zone for any cookies to work. Sometimes that requires you need to set the computer for internet time. Especially under daylight savings time seems to be messing up the older computers with the time changes. (delete old cookies)

Another reason may be your BROWSER; just for the heck of it, try another browser such as Mozilla (Firefox) or Safari instead of Internet Explorer. This seems to solve 95% of any problems.

Internet Explorer 6.0+
1. Select 'Internet Options' from the Tools menu.
2. Click on the 'Privacy' tab.
3. Click the 'Default' button (or manually slide the bar down to 'Medium') under 'Settings'.
4. Click 'OK'.

Internet Explorer 5.x
1. Select 'Internet Options' from the Tools menu.
2. Click on the 'Security' tab.
3. Click the 'Custom Level' button.
4. Scroll down to the 'Cookies' section.
5. Set 'Allow cookies that are stored on your computer' to 'Enable'.
6. Set 'Allow per-session cookies' to 'Enable'.
7. Click 'OK'.

Internet Explorer 4.x
1. Select 'Internet Options' from the View menu.
2. Click on the 'Advanced' tab.
3. Scroll down to find 'Cookies' within the 'Security' section.
4. Select 'Always accept cookies'.
5. Click 'OK'.

Safari
1. Select 'Preferences' from the Safari menu.
2. Find the 'Security' section .
3. Select 'Always' (or 'only from sites you navigate to') section in 'Accept Cookies'.

Netscape Communicator 4.x
1. Select 'Preferences' from the Edit menu.
2. Find the 'Cookies' section in the 'Advanced' category.
3. Select 'Accept all cookies' (or 'Enable all cookies').
4. Click 'OK'.

Netscape 7.1/Mozilla 5.0
1. Select 'Preferences' from the Edit menu.
2. Click on the arrow next to 'Privacy & Security' in the scrolling window to expand.
3. Under 'Privacy & Security', select 'Cookies.'
4. Select 'Enable all cookies'.
5. Click 'OK'.

Firefox 1+
1. Select 'Options' from the Tools menu.
2. Click the 'Cookies' tab.
3. Select 'Allow sites to set cookies'.
4. Click 'OK'.

Firefox 1+ (Mac)
1. Go to 'Preferences' under 'Firefox'.
2. Select 'Privacy'.
3. Select 'Allow sites to set cookies'.

Did you forget your username and/or password?
Go to login screen and it will allow you to retrieve your forgotten username and password from the new and old site. (Forgot your password?)

My profile

How do I edit my profile (=my account)?
Under "Member Area," select "My account." You can change several options listed such as basic personal, more personal & professional information and your photo. To save your changes, click "update my profile". ". With the exception of your username, first and last names, EuroCircle will not disclose any information provided by you without your consent.. You decide exactly what information is visible to other members in your profile by using the icons provided for this purpose (icons for "not displayed", "never displayed", "Information displayed to other members. In most cases, you can click on it to hide it" and "Required information"). Remember that the more displayed information you enter, the better your profile, and the more other EuroCircle members will want to contact you - and the more interesting your experience will be. You can also decide to share private date with another person while viewing their profile.

What do "My Preferences" mean?
"My Preferences" allows you to adjust your browser content to what you like most about EuroCircle.com. If you want to ensure you receive EuroCircle newsletters or event announcements, or if you want to personalize the look of your browser, it is done through this function. You decide who can contact you, who sees your profile, your friends and more.

How do I change my preferences?
Under "Member Area," click on "Preferences", you can add or delete your current preferences. This is a great way to ensure you receive all EuroCircle newsletters, announcements, and special offers..

How do I post a photo?
Under "Member Area," click on "Edit My Profile" then "Add/Modify Your Photo."

Reach out to members and give your profile a personal touch by adding photos with your information. We recommend a recent, up-close picture (head and shoulders) of you. Your photo can be up to 100kb in JPEG, non-animated GIF or PNG format. You can easily change th size for instance with photoshop, for example a picture of 375 pixels by 500 pixels is usually app. 30-50 kb.

Note: EuroCircle is committed to maintaining inoffensive images. Your photo may be reviewed before being posted to your profile. This may take up to 48 hours. All inoffensive photos can be removed at our sole discretion.

How do I search for other members?
Under "Member's Area", select "Search Members". You can search by typing a keyword, such as CEO or female, or a more specific advanced search can be done by name, age, country, location, language, interest, sports, members with photos only etc. There is also an option to browse members within your circle nd during 2006 we will add an option to view who's online, newest members and most friends.

EVENTS
How do I register for EuroCircle events?
Login under the member area, and you will be automatically directed to My page (the only exception is when you have NOT updated your time zone and our system will ask you to take care of it first). On My page you have a pulldown menu next to the event name. Choose "Register" if you wish you wish to register for that event. You can also "Register guests" at the end of your registration or come back later and register more guests.

You can also register for events - provided you are logged in - under "Events", click on "Calendar". Choose the event that you would like to attend by clicking on its name and clicking the word REGISTER.. You may register yourself and guests that will attend with you such as a spouse, partner or friend. If there is a fee for the event, the charge applies for each person registered. Note: You have to be a 1)registered member who has 2) logged in to register for events.